For most available items after successful payment authorization.
Shipping Policy
Shipping Policy
Company & Store Information
This Shipping Policy explains how orders placed through asiioter.com are prepared, dispatched, tracked and reviewed when shipping or delivery questions arise.
Brand asiioter™
Website asiioter.com
Company Name Shenzhen Yiliutonghui Technology Co., Ltd.
Email service@asiioter.com
Legal Representative Huang Xiaolong
Phone +86 15794905375
Social Security Code 91440300MAEG8XLK8Y
Service Hours 8:00 AM–6:00 PM China Standard Time (UTC+8)
Company Address Room 305, No. 10, Songgang Section, Guang-Shen Road, Tantou Community, Songgang Street, Bao'an District, Shenzhen, China
Store Operator asiioter.com is operated by Shenzhen Yiliutonghui Technology Co., Ltd.
Processing · Dispatch · Tracking · Delivery
From checkout to your space.
We aim to make the delivery journey easy to understand, from order preparation and dispatch through tracking and customer support if a shipment requires additional review.
Last updated: September 30, 2026
Estimated carrier transit after the order has been dispatched.
Tracking details are generally provided when available.
Available shipping methods and applicable charges are shown before payment where supported.
01 / Processing
Order Processing
Most available orders are prepared for fulfillment within approximately 1–3 business days after successful payment authorization and any necessary order verification.
Processing time is separate from carrier transit time. The delivery estimate begins after the shipment has been dispatched.
During holidays, promotional periods, unusually high order volume, inventory verification or other operational circumstances, additional preparation time may occasionally be required.
02 / Delivery
Estimated U.S. Delivery
For supported standard-delivery destinations in the United States, estimated carrier transit is generally around 5–12 business days after dispatch.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Carrier disruptions, public holidays, weather conditions, remote delivery areas, local logistics issues, address problems or other circumstances outside our reasonable control may affect actual delivery time.
Where additional or alternative shipping options are available, the relevant information may be displayed during checkout.
03 / Charges
Shipping Charges
Available shipping services and applicable charges are generally calculated or displayed during checkout based on factors such as destination, product, shipment size and available logistics methods.
Customers can review the available shipping charge before completing payment where the checkout system provides that option.
04 / Fulfillment
Fulfillment & Shipping Origin
Depending on inventory availability, product location, destination and fulfillment requirements, orders may be shipped from our facilities or from designated logistics and fulfillment partners.
For this reason, the physical shipping origin shown on a parcel may be different from the registered business address of Shenzhen Yiliutonghui Technology Co., Ltd.
Where an order contains multiple products, items may occasionally be shipped separately and may receive separate tracking information.
05 / Tracking
Tracking Your Shipment
After an order has been dispatched and tracking information becomes available, tracking details are generally sent to the contact information associated with the order.
A carrier may require some time after a shipping label has been created before the first tracking movement appears.
Tracking events and delivery estimates are provided by the applicable carrier and may not update in real time.
06 / Address
Shipping Address Changes
Please review your delivery address carefully before submitting an order.
If you notice an address error after checkout, contact service@asiioter.com as soon as possible.
We will make reasonable efforts to update an address before fulfillment begins, but address changes cannot be guaranteed once processing, packing or shipment preparation has started.
Additional shipping charges may apply where an incorrect or incomplete customer-provided address results in a returned, redirected or reshipped package, where permitted by applicable law.
07 / Delay
Delayed or Inactive Tracking
If tracking has not changed for an unusually long period, or a shipment appears significantly delayed, please contact Customer Care with your order number and available tracking information.
We can review the available shipment details and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the situation.
08 / Lost Shipment
Lost Shipments
If a shipment appears to be lost in transit, contact Customer Care so that the available tracking information and shipment circumstances can be reviewed.
If a shipment is confirmed lost after appropriate review, the available resolution may include replacement, reshipment, refund or another reasonable solution depending on the circumstances.
09 / Delivered Status
Tracking Shows “Delivered,” but the Package Is Missing
If tracking shows that a shipment has been delivered but you cannot locate it, please first check the delivery area, mailbox, household members, building reception, nearby safe locations, neighbors where appropriate and any carrier delivery notes.
If the parcel still cannot be located after reasonable checks, contact us with the order number and tracking information.
A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery-related concern.
10 / Product Issue
Damaged, Defective, Incomplete or Incorrect Items
If an order arrives damaged, defective, incomplete, incorrect or materially different from the applicable product description, contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, clear photographs or video showing the issue.
Where possible, we recommend reporting visible delivery issues within 7 days after delivery so that the matter can be reviewed promptly.
Where a qualifying issue is confirmed, an appropriate solution may include replacement, reshipment, refund, return instructions or another reasonable remedy.
11 / International
International Duties & Import Charges
Where international delivery is available, the destination country or region may impose customs duties, import taxes, brokerage fees or similar charges.
Unless checkout clearly states that such charges are included, government-, customs- or carrier-imposed import charges may be the recipient's responsibility where permitted under applicable law.
International shipping availability and terms may vary by destination and product.
If a delivery does not progress as expected, Customer Care can review the available shipment details.
When contacting us about a delayed, missing or otherwise problematic shipment, include your order number and available tracking information whenever possible.
Email: service@asiioter.com
Shipping & Delivery Support
Need help with a shipment?
Contact Customer Care for questions about processing, tracking, delivery, address issues, delays or other shipping-related matters.
Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)
“The journey of a piece matters too — from careful preparation to its place in the home.”