FAQ
FAQ
The details below identify the business responsible for operating asiioter.com and supporting customers who purchase through the store.
Frequently asked questions.
Find practical information about asiioter™ furniture, product characteristics, order preparation, shipping, tracking, returns, refunds and customer support.
Products & Design
01 Who operates asiioter™?
asiioter™ and asiioter.com are operated by Shenzhen Yiliutonghui Technology Co., Ltd. The company manages the online store and provides customer service for store-related matters.
02 What kind of products does asiioter™ offer?
Our collection focuses on sculptural furniture and home pieces with softened silhouettes, organic curves, warm neutrals and material-inspired surfaces.
Product availability may change as collections evolve. Please refer to individual product pages for current specifications and availability.
03 Will every product look exactly like the photos?
Product photography is intended to present the item as accurately as reasonably possible. However, lighting, display settings, manufacturing variation and material characteristics can create minor differences in color, texture or surface appearance.
04 Are small differences in finish considered defects?
Not necessarily. Slight differences in tone, grain, texture, stitching, surface pattern or other visual details may occur where materials or production processes naturally create variation.
A product that is materially damaged, incorrect or defective is treated differently and should be reported to Customer Care.
05 How can I check product dimensions?
Available dimensions and specification details are shown on the applicable product page. We recommend checking measurements carefully against your intended placement area before purchasing.
06 How should I evaluate whether a piece suits my space?
Consider the product dimensions, intended function, clearance around the item, surrounding furniture and access routes such as doors, hallways or elevators where relevant.
Orders & Shipping
07 How long does order processing usually take?
Most available products are prepared for fulfillment within approximately 1–3 business days after successful payment authorization.
Higher order volume, holidays or other operational conditions may occasionally require additional time.
08 How long can standard U.S. delivery take?
For supported standard-delivery destinations in the United States, estimated carrier transit is generally around 5–12 business days after dispatch.
Actual delivery timing can vary depending on destination, carrier conditions and other logistics factors.
09 How is shipping cost calculated?
Available shipping methods and applicable charges are generally calculated or displayed during checkout before payment is completed.
10 Where can my order be shipped from?
Fulfillment location can vary depending on product availability, inventory location, destination and the logistics partner assigned to the order.
The shipment origin therefore does not necessarily match the company's registered business address.
11 Will I receive tracking information?
When tracking is available, shipment or tracking information is generally sent to the contact information associated with the order after dispatch.
12 What should I do if tracking stops updating?
If tracking has remained unchanged for an unusually long period, contact service@asiioter.com with your order number and available tracking details.
Our team can review the available information and contact the relevant carrier or fulfillment provider where appropriate.
13 Tracking says “Delivered,” but I cannot find my package.
First check the delivery area, household members, reception or building staff, nearby safe locations and the carrier's available delivery information.
If the package still cannot be found, contact us with your order number and tracking information so the shipment can be reviewed.
14 Can I cancel or change an order?
Contact us as quickly as possible after placing the order. We recommend sending change or cancellation requests within approximately 12 hours whenever possible.
Requests cannot be guaranteed once fulfillment, packing or shipment preparation has begun.
Returns & Refunds
15 What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable return conditions.
16 How do I request a return?
Email service@asiioter.com with your order number, the product involved, the reason for the request and photographs or video where relevant.
17 Where should I send a return?
Please do not automatically return merchandise to our registered company address.
After an eligible return request has been reviewed and approved, Customer Care will provide the appropriate return destination and instructions.
18 Who is responsible for return shipping?
Responsibility for return shipping can depend on the reason for the return and the applicable store policy.
If a confirmed issue was caused by an incorrect, defective or otherwise qualifying product, Customer Care will provide the appropriate next steps.
19 How long can an approved refund take?
Once the applicable return and inspection requirements are completed and a refund is approved, we generally aim to process the refund to the original payment method within approximately 5–10 business days.
Your payment provider may require additional posting time.
20 What should I do if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and clear photographs or video showing the issue.
Where possible, we recommend reporting visible delivery issues within 7 days so the matter can be reviewed promptly. This recommendation does not reduce any rights available under applicable law.
Speak with Customer Care.
For help with an existing purchase, include your order number, checkout email and a clear description of the issue. This helps our team review the request more efficiently.
“Clear information makes it easier to choose objects that belong naturally in the spaces we live with.”