For eligible products following confirmed delivery.
Return & Refund Policy
Return & Refund Policy
Company & Store Information
This Return & Refund Policy explains the general process for requesting an eligible return, reporting an order issue and receiving an approved refund for purchases made through asiioter.com.
Brand
asiioterβ’
Website
asiioter.com
Company Name
Shenzhen Yiliutonghui Technology Co., Ltd.
Email
service@asiioter.com
Legal Representative
Huang Xiaolong
Phone
+86 15794905375
Social Security Code
91440300MAEG8XLK8Y
Service Hours
8:00 AMβ6:00 PM China Standard Time (UTC+8)
Company Address
Room 305, No. 10, Songgang Section,
Guang-Shen Road, Tantou Community,
Songgang Street, Bao'an District,
Shenzhen, China
Store Operator
asiioter.com is operated by
Shenzhen Yiliutonghui Technology Co., Ltd.
Return Β· Review Β· Refund Β· Support
A clearer path when something needs to come back.
We aim to make eligible returns and order-related concerns easier to understand by providing clear steps for contacting Customer Care, preparing a return and receiving an approved refund.
Last updated: September 30, 2026
Return Β· Review Β· Resolution
After applicable return inspection and approval.
Obtain the appropriate return destination and instructions.
01 / Return Window
Return Window
Products that qualify under this policy may generally be returned within 30 calendar days after confirmed delivery, subject to the conditions described below and any rights available under applicable law.
Requests made outside the applicable return period may not qualify for a preference-based return unless another legal right or store remedy applies.
02 / Request
Starting a Return Request
Before sending a product back, contact Customer Care at service@asiioter.com .
Please provide information that helps us review the request, such as:
- Your order number.
- The product you would like to return.
- The reason for the request.
- Clear photographs or video where relevant to a product, delivery or fulfillment issue.
Customer Care may request additional reasonable information where necessary to understand the issue or verify the relevant purchase.
03 / Eligibility
General Return Eligibility
For standard preference-based returns, eligible products should generally be:
- Unused and in substantially original condition.
- Free from intentional damage, alteration or misuse.
- Returned with included accessories, components, manuals or other supplied materials where applicable.
- Returned with original packaging where reasonably available and appropriate.
- Accompanied by sufficient purchase information to identify the applicable order.
These conditions do not remove rights that apply where an item is defective, damaged, incorrect or otherwise covered by mandatory consumer protections.
04 / Destination
Where to Send an Approved Return
Do not automatically send merchandise to our registered
company address.
The correct return destination may be different from the legal business registration address.
After an eligible return request has been reviewed and approved, Customer Care will provide the appropriate return destination and any relevant shipping instructions.
Unauthorized returns or products sent to an incorrect destination may experience delays and may not be accepted until the issue is resolved.
05 / Exceptions
Items That May Not Qualify for Preference-Based Return
Certain items may be excluded from a change-of-mind or preference-based return where appropriate because of personalization, hygiene, product integrity or other legitimate considerations.
Examples may include:
- Customized or personalized products.
- Gift cards where offered.
- Products clearly identified before purchase as final sale or otherwise non-returnable where legally permitted.
- Products materially altered, misused or damaged after delivery for reasons unrelated to a product defect.
- Products missing significant included components because of customer handling.
These exclusions do not override rights or remedies that cannot lawfully be excluded.
06 / Product Issue
Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order after delivery.
If a product arrives damaged, defective, incorrect, incomplete or materially different from the applicable product description, contact us as soon as reasonably possible with the order number and supporting photographs or video where appropriate.
Where possible, we recommend reporting visible product or delivery issues within 7 days after delivery so the matter can be reviewed promptly.
Once a qualifying issue has been reviewed and confirmed, the available solution may include replacement, reshipment, refund, return instructions or another reasonable remedy.
07 / Return Shipping
Return Shipping Costs
For a preference-based return resulting from a change of mind, personal preference, customer selection error or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs, where permitted by law.
Where we confirm that the item was damaged, defective, incorrect, incomplete or otherwise materially affected by an error attributable to us, we will provide the appropriate return or other resolution instructions without requiring the customer to bear costs caused by that confirmed error.
Original shipping charges may not be refundable for preference-based returns unless applicable law or the specific circumstances require otherwise.
08 / Refund Timing
Inspection & Refund Timing
After an approved return reaches the designated return destination, the product may be inspected to confirm that the applicable return conditions have been satisfied.
Once the return has been received, reviewed and approved, we generally aim to process the eligible refund to the original payment method within approximately 5β10 business days.
Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
09 / Refund Method
Refund Method
Approved refunds are normally issued to the original payment method used for the relevant purchase.
If the original payment method is no longer available or cannot accept the refund, Customer Care may work with the applicable payment provider to determine an appropriate alternative where permitted.
10 / Exchanges
Exchanges
Exchange availability depends on current inventory, product availability and fulfillment conditions.
Where a direct exchange cannot be offered, Customer Care may ask you to complete an approved return and place a new order for the preferred item.
If a replacement is being provided because of a confirmed qualifying product issue, separate instructions may apply.
11 / Cancellation
Order Cancellation
If you would like to request cancellation, contact us as soon as possible after placing the order.
We recommend sending cancellation or order-change requests within approximately 12 hours after purchase whenever possible.
We will make reasonable efforts to process eligible requests before fulfillment begins, but cancellation cannot be guaranteed after order processing, packing, shipment preparation or dispatch has started.
No separate cancellation fee is charged when an order is successfully canceled before fulfillment, unless a different lawful charge was clearly disclosed beforehand.
Contact Customer Care first so your return is sent to the correct location.
Sending a return without authorization or to the registered company address may delay review of the request. Customer Care will provide the correct return destination when a return is approved.
Email: service@asiioter.com
Return & Refund Support
Need help with a return, refund or product issue?
Contact Customer Care with your order number and a clear description of the request. For damaged, incorrect or defective products, include supporting images or video where relevant.
Customer Service Hours:
8:00 AMβ6:00 PM China Standard Time (UTC+8)
βA thoughtful return process should be as clear and considered as the experience of choosing a piece for the home.β